Hoobuy Support: How to Report Missing or Damaged Parcels
Discovering a missing or damaged item in your Hoobuy order can be frustrating. Fortunately, Hoobuy has a clear process for submitting claims. This guide will walk you through the steps to provide the necessary evidence and formally request compensation through Hoobuy Support.
Before You Submit a Claim
Gathering the right information is crucial for a smooth claims process. Ensure you have the following ready:
- Your Hoobuy order number.
- The specific tracking number for the affected parcel.
- Clear photos or videos of the damaged item and its packaging.
- A brief description of what happened (e.g., "package arrived torn with missing contents" or "tracking shows delivered, but item not received").
Step-by-Step Guide to File a Claim
Step 1: Contact Hoobuy Support
Log in to your Hoobuy account and navigate to the Support CenterContact Us
Step 2: Initiate a Claim
Select the relevant options for your issue, such as "Parcel Issue""Damaged Item""Missing/Lost Parcel."
Step 3: Provide Detailed Information
Fill out the claim form completely. Be precise and include:
- All prepared order and tracking details.
- A clear, factual description of the problem.
- Mention if the outer packaging was also damaged.
Step 4: Upload Strong Evidence
Attach your evidence files. For damaged items, photos should show:
- The damaged product from multiple angles.
- Any damage to the shipping box or packaging.
- The shipping label clearly visible.
For missing parcels, a screenshot of the tracking status showing "Delivered" can be helpful, along with any communication with your local carrier.
Step 5: Submit and Monitor
Review your claim for accuracy and submit it. You will receive a confirmation email with a case or ticket number. Use this reference in all future communication. Hoobuy Support will investigate and typically respond within a few business days.
Important Tips for Success
- Act Quickly:
- Be Thorough:
- Remain Polite:
- Understand the Policy:
- Be Thorough:
Conclusion
While receiving a lost or damaged parcel is inconvenient, following Hoobuy's formal claim process is the most effective way to seek a resolution. By providing clear evidence and detailed information through Hoobuy Support, you significantly increase your chances of receiving appropriate compensation, such as a refund, replacement, or store credit.